Open the case
Add transaction details, the dispute reason, and your deadline.
Evidence operations for merchants
Make every chargeback response easier to review.
Rebutra turns your existing order records, delivery proof, and customer messages into a structured response packet with a factual, source-backed review step.
Private uploads. Manual review. No outcome guarantees.
CASE 04821Ready for review
Delivery dispute response
Evidence5 files
Confirmed facts8 items
Open gaps1 item
A Order confirmation Verified
B Carrier delivery proof Verified
C Customer support thread Reviewed
Designed for merchant-led submissions through processor portals.
Source-awarePrivate storageHuman review
Less assembly, clearer review
Evidence belongs in a response, not across twelve browser tabs.
The hard part is rarely finding a file. It is making a reviewer see the transaction, delivery, and communication sequence without guesswork. Rebutra keeps that work structured from the first upload to the final PDF.
A deliberate workflow
From record collection to a submission-ready packet.
Add the record
Upload the documents you already have. Original files stay private.
Review the facts
Confirm extracted facts, timeline entries, and missing evidence notes.
Export with confidence
Generate a numbered packet for your processor's portal.
Built around what you can prove
Every generated statement is meant to be reviewed against its source.
See extracted facts, a chronological timeline, missing evidence prompts, and the draft response before you generate a packet. You control what is confirmed and submitted.
See the workflowReview queue3 confirmed
Delivery dateConfirmed
Tracking referenceConfirmed
Refund policy acknowledgementNeeds evidence
Only confirmed facts appear in the drafted response.
Clear boundaries
Useful, not overclaimed.
Does it submit the dispute?
No. You download the packet and submit it through your processor or acquirer.
Does it promise an outcome?
No. The service organizes merchant-provided evidence and does not guarantee a decision.
Is it legal advice?
No. It is a document organization and drafting workflow for merchant review.